Returns and Exchanges for Services We offer a one-month satisfaction guarantee. If you are not satisfied with the service for any reason, please contact us by email at ibdpenglishtutoring@gmail.com within one month of your purchase. We will provide you with your choice of a full refund or a replacement session.
Returns and Exchanges for Defective Services If you believe the service is defective (e.g., technical issues, failure to establish contact with the tutor), please contact us by email. We will work with you to provide a full refund or a replacement session at your discretion.
After an order is placed, the customer can contact the tutor directly to arrange a session. If the customer does not receive the necessary contact information or hear from the tutor within 3 business days of purchase, they may contact us for a full refund.